this leaves those customers with lots of questions about just why the department store failed to pay the charges.
The department store, if it is in the business of making these charges, must have made a mistake. For example, if a customer purchases a pair of jeans that cost $200, but the department store’s online store only sells jeans for $95, then the department store must have charged the customer $200 for the jeans. In this case, all the customers would just have to wait a few weeks to come to their senses and decide to return the jeans.