DIRECTV is among the top satellite service providers in the U.S. and has even spread as far as Latin America along with the Caribbean for the past two decades and even more! One of the reasons why it’s still immensely popular among audiences is because the provider is constantly transforming its products while also keeping in touch with the evolving telecom tech.
Even though DIRECTV satellite delivers an efficient programming schedule directly to the TV subscriber via radio wave transmission from the satellites in orbit, the service unexpectedly is fast and glitch-free!
To get the DIRECTV service without any hassle, subscribers need to get their DIRECTV antenna setup by skilled service technicians. And place it either on the rooftop of the house or in any open area to receive clear radio signals. At present, the satellite service provider maintains around 14 satellites in orbit that ensure an extensively robust coverage across the country.
Perfect Doesn’t Mean That You Won’t Get Service Errors!
Despite being a top choice for TV viewers, who require first-rate services, DIRECTV’s wide range and incredible capability to stream on multiple smart devices are outstanding. Moreover, DIRECTV allows subscribers to access and view video content on different gadgets or devices at the same time as well.
However, many subscribers who have tried to access their DIRECTV service account have received this error message: ‘Too Many Active Locations’.
Even though it’s not much of a problem but it can distress anyone, especially if the error continues to occur.
How to Fix the ‘Too Many Active Locations’ Service Error?
Service issues with DIRECTV are quite rare. However, there are times when something randomly pops up and disrupts the TV service while baffling the subscriber, who has absolutely no clue as to why it has occurred. For this reason, instantly resolving the issue is key, otherwise, it can disturb the TV schedule, if not resolved promptly.
Reasons Why the Service Error is Occurring + How to Resolve It
Below listed are some possible causes as to why this issue has occurred or does occur. Read on to find out how you can easily troubleshoot this and go back to a smooth transmission once again!
Assess the Limitations of the Location Feature
Start with the location feature. Open settings and check if multiple locations have not been added. If so, then it’s a clear reason why your DIRECTV account has been blocked. Just count the total number of active locations on your device to determine how many locations are being used. For example, the Genie DVR (main unit) generally provides a minimum of 3 mini-locations. In case you are unconsciously doing this, turn off one location then try to switch off at least another to see if the error has been resolved.
Check All Ports & Unplug Any Cable Wires, If Required
Sometimes various issues occur due to loose ports or faulty cable wires. Just like with age, your skin starts to lose its suppleness, the same also happens with internet equipment, which can also become worn-out or loose with wires coming out. While we may not be able to replace skin but you can do that with your internet equipment. You can replace them and get new equipment. Or check to see if troubleshooting software and fixing hardware will do the trick!
Sometimes, the equipment functions fine but one still gets service errors. That’s because the connected cable wires or ports are wrongly connected or have become loose. A minor system check on your part before you sign in to your account can save you from all kinds of hassle with the subscription.
If this still doesn’t work, then it’s best to contact DIRECTV customer service and report your issue. Chances are they will find a solution before you can say start checking!
Perform Reset Factory Settings on the Main Unit of the Genie DVR
Another way to resolve your DIRECTV issue is simply by performing a factory reset of the main unit of the Genie DVR. This should be done if the issue persists, even after turning off the minimum of three locations on the device. Although the Genie DVR is dependent upon a certain number of (active) locations, this is of no use if the DIRECTV accounts continue to pop up with error notifications. Hence to quickly solve this issue, press the reset button on the device that should reboot the system and you would be able to use their TV service account again.
While DIRECTV continues to mesmerize potential customers with irresistible offers and terrific service deals, there are times when even the occasional glitch can make the most patient of customers grouchy and irritated. That’s why it’s better to read everything that’s up about the provider and the hi-tech equipment that’s involved. This way one wouldn’t be dependent on anybody and troubleshoot as soon as the issue occurs!
Frequently Asked Questions (FAQs)
Can I use DIRECTV in different locations?
Yes, DIRECTV can be used in different locations but if the intention is to use the service in two different locations at the same time, then DIRECTV accounts need to be separated. This applies to equipment as well.
How can I change or alter my current DIRECTV location?
Changing the current DIRECTV location is an easy process. Simply go to DVR settings, select locations, and make the change.